To upload an OnSite backup, please follow these steps:

  1. If you have an active Lightspeed eCom account, deactivate eCom Sync: Tools > eCommerce > Switch to Off. ⚠ Not turning off eCom sync may result in the loss of all of your eCom pictures.
  2. Run a manual backup without photos from Apple > System Preferences > Lightspeed Server > Backup tab
  3. Locate the backup file in Macintosh HD > Users > Shared > Lightspeed > Latest backup
  4. Rename your backup file(s) with the name of the corresponding store(s) (e.g. LightSpeed Server Backup.lightspeedBackup → mileend.lightspeedBackup)
  5. Drag/drop the backup file(s) into the Box.com folder we shared with you by email.
  6. Allow for the backup(s) to upload fully before closing the window.
  7. If you turned off eCom sync, you can now reactivate it: Tools > eCommerce > Switch to On.

If you are migrating from another POS system, please follow these steps:

  1. Fill in the Template files that we shared with you by email with your data.
  2. Drag/drop it into the shared Box.com folder.
  3. Allow for the backup to upload fully before closing the window.