FAQ

Invoices are backdated to the time when the transaction historically happened, but payments dates are dated to the time we create the transaction in Retail. 
We create this payment with a special type, called “Historical Payment.” This payment type is initially archived, but can be unarchived in the Settings > Payment Types menu.
To deal with the sudden surge in historical payments, you can go in the Reports > Payments > Received menu, and:
Generate reports for all other payment types individually.
Create a report for the Historical Payment type, and subtract it from their other reports. 
There are no other ways for Lightspeed Retail to overcome this potential accounting burden.

To upload an OnSite backup, please follow these steps:

  1. Run a manual backup without photos from Apple System Preferences Lightspeed Server Backup tab
  2. Locate the backup file in Macintosh HD > Users/Shared > Lightspeed Latest backup
  3. Select the backup file and drag/drop it into the Box.com folder we share with you by email.
  4. Allow for the backup to upload fully before closing the window.

 

If you are migrating from another POS system, please follow these steps:

  1. Fill in the Template files that we shared with you by email with your data.
  2. Drag/drop it into the shared Box.com folder.
  3. Allow for the backup to upload fully before closing the window.

The duration of the overall process greatly depends on:

  •  The delay for you to send us the data to migrate;
  •  The time it takes DOOSYNC to analyze and prepare it for migration (NB: the “cleaner” the data provided, the less time it takes to prepare it).

 

The duration inherent to the migration in itself depends on the quantity of data to migrate. DOOSYNC can migrate up to 12,000 records per day. 

E.g. If you have 20,000 customers, 30,000 products and 200 vendors, the migration will take a little over 4 days.

No. Taxes are migrated as part of the sales history, but we do not migrate tax status/classes for individual products or customers.

Product matrices can only be imported into Retail if they have consistent and unique descriptions and separate columns for attributes.

We migrate only vendors data, not vendor invoices or purchase orders.

Absolutely. You will be able to see historical transactions your customers made in the past, as well as the sales’ information (products purchased, sale date…).

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